Ready to Purchase Materials (Ex. Barn Beam Mantels)
Any items that are available on our site for immediate purchase can be returned for any reason within 10 days of receipt. This does not apply to custom made materials. If you have ordered custom made materials please see below. If you choose to return your item the buyer is responsible for the return shipping charges and refund will be applied as soon as your return is received.
Custom Made Materials
Custom made materials are not returnable. If you are purchasing custom made materials please be sure you are ordering the correct product and all sizes submitted are correct. After your custom size information is received you will be sent a purchase order . Please diligently review your purchase order for product type and size information. The information that is on this purchase order is what will be made and in the event it is not the correct size or product of interest your items will not be returnable.
Examples of Allowed and Not Allowed Return Situations:
- A barn beam mantel is ordered and when it arrives it does not quite have the look you are going for. Can it be returned for a full refund? YES but buyer is responsible for return shipping ($35-$75 depending on size and shipping method)
- I ordered a barn beam mantel and it took too long to arrive and I no long need it. Can I return it for a full refund? YES but buyer is responsible for return shipping ($35-$75 depending on size and shipping method)
- I ordered a set stair treads for my home that needed to be 36”L x 1.75”T x 12”D and they are too rustic for me can I return them for a full refund. No these are custom made materials for your home and cannot be returned. Custom made materials are not returnable.
- I ordered a custom size table top of the website, received the tracking information, and the shipping company left it outside and it was damaged can I return it for a refund. NO. We have no control over the delivery of your package. You will be provided with a tracking number that will tell you when your item is scheduled to arrive. If you will not be available that day please leave instructions for them on where to leave it or arrange for it to be delivered on a day that you will be available. We do not require signature service for delivery. This is because if a customer is not there after the third attempt shipping companies will return the item or put it in storage for large fees that we cannot be responsible for. You are responsible for knowing when your item will be delivered based on the provided tracking information.
- I ordered flooring for my home and my contractor is not comfortable installing it and we have decided to go with a different product. No. Our barn wood flooring is custom made material that cannot be returned for any reason.
- I ordered a barn beam mantel and the tracking information says it is delivered but there is no package can I get a refund. NO. This is not something that occurs very often and in the event your package was to be stolen you will have to contact your local law enforcement and the carrier.